“The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life.” - Mark Weiser, Computer Scientist, Xerox PARC
Redefining AI-powered commerce
Razorpay, the National Payments Corporation of India (NPCI), and OpenAI have partnered to launch Agentic Payments on ChatGPT, marking a milestone in AI-driven commerce. The initiative aims to make online shopping seamless through conversational UPI transactions directly within the ChatGPT environment.
The power of conversational payments
In its pilot phase, Agentic Payments allows users to shop and pay in a single chat. For example, a user can ask ChatGPT to order ingredients from BigBasket, and the AI agent will handle product search, selection, and payment through Razorpay’s UPI interface without the user leaving ChatGPT.
Bridging AI with financial innovation
Razorpay described this as India’s first UPI-integrated conversational payment experience, backed by Axis Bank and Airtel Payments Bank. With AI assistants now capable of handling end-to-end purchase flows, the system leverages India’s advanced UPI infrastructure, including UPI Circle and UPI Reserve Pay.
Creating a more inclusive payment experience
NPCI emphasized that Agentic Payments represent a major step in making transactions more accessible, trusted, and effortless for all Indians. The collaboration reflects India’s vision of combining AI and UPI to create smarter, more intuitive financial experiences.
Global impact and future possibilities
OpenAI said the initiative marks the beginning of a new era of intelligent shopping, where conversational agents bridge global AI capabilities with India’s robust payment systems.
Summary
Razorpay, NPCI, and OpenAI’s Agentic Payments on ChatGPT blend AI-driven assistance with India’s UPI network, enabling seamless conversational shopping and transactions. The innovation positions India at the forefront of intelligent digital commerce.
Food for thought
As AI begins to handle both decision-making and payments, where should the line between convenience and autonomy be drawn?
AI concept to learn: AI agents
AI agents are intelligent systems capable of perceiving their environment, reasoning, and taking actions to achieve specific goals. In commerce, they automate tasks such as recommendations, ordering, and payments, enabling fully autonomous and personalized digital experiences.
[The Billion Hopes Research Team shares the latest AI updates for learning and awareness. This is not a professional, financial, personal or medical advice. Please consult domain experts before making decisions. Feedback welcome!]
COMMENTS