“AI is the new electricity.” - Andrew Ng, AI pioneer
Growing power of GCCs
India’s Global Capability Centres have long powered enterprise success, but the rise of agentic AI places them on the brink of a deeper transformation. As organisations shift from manual reporting to autonomous systems, GCCs are positioned to become strategic command hubs rather than mere process engines. Will it happen?
Intelligent automation
For Agentic AI to work effectively, enterprise data must move beyond human-centric organisation and become structured, harmonised and machine ready. GCCs can build hybrid ecosystems that blend human and AI oversight while maintaining compliance and enabling real-time decision making across regions.
Sector impact
In healthcare, agentic AI systems could handle the majority of routine documentation, allowing clinicians to focus on patient care. In finance, automated systems could run most transactional processes and free teams to prioritise forecasting and innovation. Intelligent customer service platforms could resolve common cases autonomously, with humans stepping in only for sensitive issues.
Command centres
With stronger data foundations and maturing AI capabilities, GCCs can evolve from process delivery units into orchestration centres for AI driven enterprises. This shift is especially important in sectors with significant data and compliance pressures. It also gives organisations confidence to scale AI initiatives across geographies. This remains a strategic challenge, though.
Human pilots
As AI accelerates enterprise evolution, people will still guide strategic decisions. GCCs will act as the cockpit, enabling talent to work at a higher level while maintaining oversight. The real change will be cultural, encouraging collaboration, trust and flexibility across global headquarters.
Summary
GCCs are set to become strategic command centres in the agentic AI era. With stronger data foundations and sector-specific automation, they can scale AI responsibly while ensuring humans continue to guide core decisions.
Food for thought
What cultural shift will matter most for GCCs as they transition from process engines to AI orchestration hubs?
AI concept to learn: GCCs in India
Global
Capability Centers (GCCs) in India are offshore hubs set up by
multinational companies to manage technology, operations, analytics, and
innovation. India hosts over 1,600 GCCs due to its talent pool, cost
efficiency, and strong digital infrastructure. Today, GCCs are evolving
from support centers into strategic innovation engines driving AI,
automation, product development, and global digital transformation.
[The Billion Hopes Research Team shares the latest AI updates for learning and awareness. Various sources are used. All copyrights acknowledged. This is not a professional, financial, personal or medical advice. Please consult domain experts before making decisions. Feedback welcome!]
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