“AI will be the most transformative technology humanity has ever invented.” - Demis Hassabis, CEO of Google DeepMind
Evolution of BPM
The BPM sector (business process management) is shifting from labour-intensive models to tech-driven entities. Recent acquisitions suggest the industry is repositioning to thrive in an AI led environment rather than facing obsolescence. Capgemini's acquisition of WNS highlights interest in this segment. Valued at fifty four billion dollars, growth now depends on integrating generative AI into end to end business processes.
Rise of agents
Firms like Genpact are introducing agentic solutions for tasks. This allows companies to move from headcount based delivery toward innovation and outcome based pricing models that provide higher value.
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Survival of the most adaptable
Traditional providers must invest in new technologies to remain competitive. As the industry crosses into intelligent operations, firms failing to adapt to autonomous workflows will struggle to survive.
Future of human and AI collaboration
The trend involves a hybrid approach where humans remain in the loop. However, the future points toward AI only transactions, requiring people to move into higher order strategic roles.
Summary
The industry is pivoting to AI led models and outcome based pricing. The sector is moving toward autonomous workflows that prioritize strategic decision making over routine manual tasks to ensure growth.
Food for thought
If AI eventually handles transactions with no human interaction, what unique value will human workers bring?
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AI concept to learn: Agentic AI
Agentic AI refers to systems that act independently to achieve specific goals rather than just following instructions. These systems use reasoning to complete complex tasks without constant human supervision. For beginners, it represents software that takes initiative to solve problems.
[The Billion Hopes Research Team shares the latest AI updates for learning and awareness. Various sources are used. All copyrights acknowledged. This is not a professional, financial, personal or medical advice. Please consult domain experts before making decisions. Feedback welcome!]
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